Information on the Protection of Personal Data;
As Lumora, we attach great importance to the processing and storage of your personal data in accordance with the Law on the Protection of Personal Data No. 6698 ("Law"). We would like to inform our customers about our purpose and methods for collecting, processing, and transferring personal data, and your rights arising from the Law.
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Methods for collecting personal data
As Lumora, in our capacity as data controller, within the framework of our legal obligations arising from legislation; we collect your personal data verbally, in writing, or electronically through verbal means, websites, social media channels, mobile applications, and similar means, for purposes such as enabling you to benefit from our brands' services, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, and determining and implementing Lumora's commercial and business strategies.
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Processing of personal data and processing purposes
As Lumora, in our capacity as data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or, without being limited to these, through all kinds of channels; your personal and/or special category personal data obtained with your consent can be wholly or partially obtained, recorded, stored, updated, periodically checked, re-arranged, classified, preserved for the period required for the purpose for which they are processed or stipulated in the relevant law, shared/transferred with private-legal entities that Lumora cooperates with in case of legal or service-related actual necessities, or with public institutions and organizations that are legally obliged, and/or with related third-party real persons/legal entities residing in Turkey or abroad, and transferred abroad in case of legal or service-related actual necessities.
We kindly inform you that we may process your personal data for purposes such as enabling Lumora customers to benefit from our brands' services, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, and determining and implementing Lumora's commercial and business strategies, and in any case, in accordance with the Law on the Protection of Personal Data No. 6698 and relevant legislation.
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Transfer of Personal Data
Lumora may share your personal data only; based on your explicit consent or within the framework of security and confidentiality principles specified in the Law, provided that adequate measures are taken domestically and abroad with the necessary security measures, for the purpose of carrying out Company activities, ensuring the business relationship between data owners and our customers and/or conducting negotiations for this purpose, offering services, opportunities and facilities, and improving service quality; with our group companies, business partners, customers with whom we have agreements and provide services as required by our activities, suppliers, auditing companies or public institutions and organizations authorized to request these data due to a legal obligation, and other relevant authorities, without being limited to these.
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Rights of the Personal Data Owner Listed in Article 11 of the KVK Law (“Law”)
Lumora will respond to the following requests of the relevant persons: