As LUMORA, we attach great importance to the processing and storage of your personal data in accordance with the Law on Protection of Personal Data No. 6698 ("Law"). We would like to inform our customers about the purpose and methods of collecting, processing, and transferring personal data, and your rights arising from the Law.
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Methods of collecting personal data
As LUMORA, in our capacity as data controller, within the framework of our legal obligations arising from the legislation; we collect your personal data verbally, in writing or electronically through verbal, website, social media channels, mobile applications and similar means, for purposes such as enabling you to benefit from the services of our brands, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, determining and implementing the commercial and business strategies of BRAND. TRADE.
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Processing of personal data and purposes of processing
As LUMORA, in our capacity as data controller, through our call centers, written communication channels, social media pages, mobile communication channels, in-store communication channels and/or, but not limited to, all kinds of channels; your personal and/or special category personal data obtained with your consent may be fully or partially obtained, recorded, stored, modified, updated, periodically checked, re-arranged, classified, preserved for the period required for the purpose for which they are processed or stipulated in the relevant law, shared/transferred with private-legal entities with which BRAND. works or with public institutions and organizations that it is legally obliged to, and/or with relevant third party real persons/legal entities residing in Turkey or abroad, and may be transferred abroad in cases of legal or service-related actual necessities.
We would like to inform you that we may process your personal data for purposes such as enabling LUMORA customers to benefit from the services of our brands, informing you about our campaigns with your consent, recording your suggestions and complaints, establishing better service standards for you, determining and implementing the commercial and business strategies of BRAND. and in any case in accordance with the Law on Protection of Personal Data No. 6698 and relevant legislation.
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Transfer of Personal Data
LUMORA may share your personal data only; based on your explicit consent or within the framework of security and confidentiality principles specified in the Law, provided that adequate measures are taken, domestically and, provided that necessary security measures are taken, abroad, for the purpose of carrying out Company activities, ensuring the business relationship between data owners and our customers and/or conducting negotiations for this purpose, offering services, opportunities and facilities, and improving service quality; with our group companies, business partners, customers with whom we have agreements and to whom we provide services due to our activities, suppliers, audit companies or public institutions or organizations authorized to request such data due to a legal obligation, and other relevant authorities, without being limited to these.
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Rights of the Personal Data Owner Listed in Article 11 of the KVK Law ("Law")
BRAND. will respond to the following requests of the relevant persons:
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a) To learn whether LUMORA processes personal data related to them and which personal data it processes,
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b) To receive information about the purposes of the processing activity,
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c) To know the third parties to whom LUMORA transfers personal data domestically or abroad,
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d) To request correction of personal data if they are incomplete or incorrectly processed,
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e) To request the deletion or destruction of personal data in accordance with the Law,
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f) To request that the transactions made be notified to third parties to whom personal data has been transferred, in case of a request for correction, deletion or destruction of personal data,
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g) To object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems, and
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h) To receive a copy of their personal data.
Privacy and Security
LUMORA Online Shop requests some of your personal information (name, age, interests, e-mail, etc.) to provide better service to its customers. This information collected on LUMORA Online Shop servers is used only within LUMORA Online Shop for periodic campaign work, designing special promotional activities for customer profiles and customer "segmentation" work to prevent unwanted e-mails. LUMORA Online Shop absolutely does not share the information collected from membership forms with third parties without the knowledge or instruction of the member concerned, does not use it for commercial purposes for any non-activity reason, and does not sell it.
Customer information can only be disclosed to official authorities if requested by official authorities and in cases where it is obliged to disclose to official authorities in accordance with the provisions of the current mandatory legislation.
Only the customer can access all the information entered into the system and only the customer can change this information. It is not possible for anyone else to access and change this information.
Your credit card information requested on the payment page is not kept on the servers of LUMORA Online Shop or the companies that serve it in any way, in order to keep the security of our valued customers shopping from the site at the highest level. In this way, all payment-related transactions are carried out between the bank and your computer via the LUMORA Online Shop interface.
Use of Cookies
Cookies are small text files or information that are saved on your computer or mobile device (such as a smartphone or tablet) when you visit our site.
We use cookies to make our Sites easier to use and to customize them according to your interests and needs. Websites can read and write these cookie files, and in this way, important information about you is remembered (such as remembering your preference settings) in order to recognize you and offer you a more suitable website.
Cookies also help to speed up your future movements on our Sites. In addition, we may also use cookies to collect statistical information about the use of our Sites to understand how visitors use our Sites and to improve the design and usability of our Sites.
LUMORA
By consenting to [LUMORA]’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at info@luxelumora.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy https://www.luxelumora.com /policies/privacy-policy to determine how we collect and use your personal information.